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FAQs

About

What is the post name field on Facebook?

The post name is a headline for your content. A best practice is to create the post and click "Post to Facebook" to ensure that is meets your needs. Strong headlines and imagery will support deeper engagement. 

What is the refund policy for Social Press Kit?

Due to the subscription structure of the platform we are unable to offer any refunds. If you wish to STOP your subscription at any time please head into MANAGE SUBSCRIPTION > STOP SUBSCRIPTION. You are able to START, STOP and RESTART your subscription at any time depending upon your needs.  

What makes SPK different?

It's true. There are certainly a wide variety of social media tools out there, but those are mostly focused on internal needs. Social Press Kit focused on making the distribution of social content painless amongst internal AND external stakeholders. Social media is complex. It requires consistency to strengthen a mesasge. Our goal is to make it easier for you to achieve this. Give it a whirl!

Is there a demo that I can take a look at?

There is! Take a look.

How To

How do I add Team Members for collaboration?

Once you log-in to SPK follow these quick steps:

Select TEAM>

Select Add User>

Enter all pertinent information>

Select ROLE (Client's only have access to specified press kits)>

*For Client's Select Press Kits>

Create User.

 

Where can I find tutorials on how to best use SPK?

Our Youtube page provides a variety of tutorials. Please check them out! 

How do I notify my partners/influencers that content is ready for them? Will I need to send an email every time I make an update?

In the top nav bar click Notify Partners and enter the emails of all of your partners. These emails will store for easy selection and updates next time you adjust your content! 

What if my organization doesn't have any graphics?

This can be frustrating, but the great thing is that both Adobe Photoshop and Canva offer FREE trials of their software. It is great way to get a few strong pieces together before deciding on a longer term solution. For simple sizing adjustments, native photo solutions on Mac and PC will do the trick! 

Plans

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